Y-Axis Complaints Department

Y-Axis has separate departments for all services it offers from immigration to visas to job search and more. And to track the progress of client’s work, product delivery, customer feedback, Y-Axis has a client relationship department. It is apparently one of the most important departments in the company.

It takes customer feedback, patiently listen to the complaints, apologize if at fault, and refund if required as per the agreements.

How does the entire mechanism work?

  • Y-Axis client relationship officers connect with the clients on receiving their complaint regarding the product/service or even if its regarding a process consultant assigned to the case.
  • Rather than challenging their complaints, the CRO carefully analyzes the case. Listens patiently to the client. Checks the deliverable promised and delivered. Go through the agreements and based on the entire case review and communication, the CRO takes steps to resolve Y-Axis customer complaints.

The customer complaints department is bestowed with the responsibility to ensure customer is satisfied at the end. Therefore, irrespective of the product/service a client complaints against, the department has to resolve the issue at the earliest. And if required transfer the case to the higher-ups to regain customer confidence.

5 Comments

  • Chakri S June 4, 2015 Reply

    I would like to thank Netradhni Wankhede for all her support and help during my Australian PR process. Currently i am waiting for the Occupation list to open. Y-Axis makes me feel comfortable, happy that my application is being looked by someone and understands the process very well. Thanks a lot Nethra, hoping and wishing the entire process goes smoothly.

  • Mandeep Kaur June 4, 2015 Reply

    We had a great experience with Y-Axis regarding our Canadian PR application. We are impressed with the services provided by Process consultants Ashwin Thakur and Annapoorna Avadhnam. We will recommend Y-Axis to our near and dear ones who are willing to settle abroad. We wish Y-Axis good luck and prosperous future ahead.

  • Kondaveeti Jayasree June 12, 2015 Reply

    The experience with Y Axis has been good. Meena was my consultant and she handled my resume marketing process. She has been in touch regularly and updated me about the process.
    Overall, it was good experience.

  • Syed Azmath June 12, 2015 Reply

    I am very much thankful to the y-axis team as they were fully helpful in completing the application within the given timelines. Mainly Abdul Salman helped me out in understanding & defining the plan of action to apply for Permanent Residency. Salman’s professional and dedicated attitude cleared all my queries lead to submit the application within the expected time.

  • Venkatesh B M July 21, 2015 Reply

    I have opted for Canadian PR services from Y-Axis and Vyshnavi Oruganti did all the possible efforts to make things easier for me and guided me in the right direction to make the whole process successful. She has been very honest and very knowledgeable about the process. Very much delighted to get her as a Process Consultant. She will do her best to make it successful.

Leave a Reply

Your email address will not be published. Required fields are marked *