Y-Axis customer support team is always active to solve customer queries and complaints. The team includes client relationship officers, managers and other higher-ups. They ensure that queries are resolved on time and all complaints are handled with immense professionalism.
The client relationship teams have great knowledge of all products related to immigration and visas. They with the help of state-of-art technology perform their job efficiently well. From providing product details to solving customer queries and more, this team does it all.
How Y-Axis Resolves Customer Complaints?
Y-Axis client relationship department coordinates with various Y-Axis departments and also with the customers. Thus they understand the service process and are aware of Y-Axis reviews and customer grievances.
The concerned process consultant sends out a request to the client relationship department. The client relationship officer first goes through the client details, product they opted for, agreements, services delivered and other details and also talk to the concerned process consultant. After thorough client case study, CRO talks to the client, discuss everything in detail and resolve their grievances – be it related to refund, quality of service, or anything else.
That apart, Y-Axis also takes customer feedback before, during and after services are completed. This feedback further improvises the process.
Y-Axis encourages it clients to bring Y-Axis complaints/feedback to their notice. So it can be amicably resolved.