Y-Axis Client Relationship Department

Y-Axis customer support team is always active to solve customer queries and complaints. The team includes client relationship officers, managers and other higher-ups. They ensure that queries are resolved on time and all complaints are handled with immense professionalism.

The client relationship teams have great knowledge of all products related to immigration and visas. They with the help of state-of-art technology perform their job efficiently well. From providing product details to solving customer queries and more, this team does it all.

How Y-Axis Resolves Customer Complaints?

Y-Axis client relationship department coordinates with various Y-Axis departments and also with the customers. Thus they understand the service process and are aware of Y-Axis reviews and customer grievances.

The concerned process consultant sends out a request to the client relationship department. The client relationship officer first goes through the client details, product they opted for, agreements, services delivered and other details and also talk to the concerned process consultant. After thorough client case study, CRO talks to the client, discuss everything in detail and resolve their grievances – be it related to refund, quality of service, or anything else.

That apart, Y-Axis also takes customer feedback before, during and after services are completed. This feedback further improvises the process.

Y-Axis encourages it clients to bring Y-Axis complaints/feedback to their notice. So it can be amicably resolved.

3 Comments

  • Aravind Avvar May 11, 2015 Reply

    I am very happy with Y-Axis Canada Smart Applicant Services. The process was clear, concise. easy and to my expectations. The people are really helpful. I should thank Ms Zahitha Fathima and Ms N sudha Rani for their valuable advice and support for preparation of my CV and Cover Letter. I am very much satisfied and happy to refer someone if they are interested in this service.

  • Arun Bhaskaran May 13, 2015 Reply

    Really i am happy with Y-Axis And the process handled by Meena. Every week she has updated the process about resume marketing. Thank you to Meena and her team who are all work with my Resume marketing service.

  • Neha M May 13, 2015 Reply

    Dear Sajida Thank you so much for all the support and information given to complete the process. I appreciate the way you follow up. There was no scope for any error as Sajida looked into all the minute details. I would definitely recommend Y- Axis to others.

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